THANK YOU FOR SHOPPING WITH US AT NOCONAH
Your brand new Bange or Bopai backpack is guaranteed against defects in materials and craftsmanship for 1-year.
Simply keep your proof of purchase (if you have a paper receipt, we recommend snapping a digital pic of it for your records), should you require assistance in the future.
You’re now part of the Noconah Tribe, and we’re glad to have you as part of our pack.
NOCONAH BAG WARRANTY
If your Noconah bag fails because of defective materials or workmanship, then we will happily replace the item or repair it.
To start your warranty claim, please complete the form below and make sure to supply a picture so that we can clearly see the issue. Once your claim has been received, we will contact you in regard to the next steps.
If on inspection, we determine the fault has occurred due to no fault in the design or materials, we will contact you and try and work out a resolution.
WHAT WE WILL COVER
To be covered for warranty, you will need to show proof of purchase – either an order number or your order notification. If you are not in our system (ie did not buy through us), then we simply cannot provide you with a replacement.
Additionally, Noconah will warrant to the original retail purchaser that the zippers, bindings, and buckles will be free from defects in workmanship. If one of our bags or backpacks fails during the warranty period (12-months) then we will either replace or repair the defective part.
WHAT WE CAN’T COVER
Our warranty does not cover damages that result from misuse or abuse of the product. It does not cover normal wear and tear or damages such as abrasion, scratches or fading. The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
PLEASE BE AWARE …
While our backpacks and bags have been designed to withstand quite a lot, there are instances that we just cannot protect. And just like any of our favourite items, wear and tear will eventually prevail.
Think of it like battle wounds for your backpack … stuff like scratches, dints and scuff marks. Unfortunately, over time, these things are unavoidable and could potentially happen (depends on how well you look after your stuff ) … as a result, we cannot cover this in our warranty.